Privacy Policy


Privacy Policy Effective October 2010

PreEmptive Solutions has created this privacy policy to demonstrate our commitment to customer privacy. Privacy on the PreEmptive Solutions web site is important to us. We reserve the right to change this policy and will post notification of the change on our web site prior to the effective date of change.

Collected Information

We require customers who register to use the products and services offered on our web site to give us contact information, such as their name, address, e-mail, and billing information. We use collected information to provide support, updates, and communicate with you about our products and services. We may also use the information to provide a customer newsletter. Customer email addresses and any personal customer information will not be distributed or shared with third parties, except that third parties may be engaged to communicate with you on our behalf. Customers can opt out of being contacted.

Except as we state at the time we request information, or as provided for in a user license, subscription, or other agreement, we do not disclose to third parties the information provided. PreEmptive Solutions uses a third-party processor to execute credit card transactions.

Runtime Intelligence Services (RIS) customers may use the service to host data and information ("Data"). PreEmptive Solutions will not review, share, distribute, or reference any such Data except as provided in the subscription or other agreement, or as may be required by law. Individual records may be viewed for the purpose of resolving a problem, support issue, or suspected violation of a subscription or other agreement, or as may be required by law. Customers are responsible for maintaining the confidentiality and security of their user registration and password. Certain users are not required to pay a fee for use of RIS and in such instances PreEmptive Solutions has the right to use and publish in the aggregate information collected in the use of the Services, including customer data.

PreEmptive Solutions has implemented security measures to help protect against the loss, misuse, and alteration of the PreEmptive Analytics Data under our control. We have also implemented an advanced security method based on PreEmptive Analytics Data dynamic data and encoded session identifications. The PreEmptive Analytics Data product portal is hosted in a secure server environment that uses a firewall and other advanced technologies to prevent interference or access from outside intruders. Lastly, PreEmptive Solutions provides unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent access that is unauthorized, maintain data accuracy, and ensure the appropriate use of Data.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Additional Information: Please continue to contact us with your comments, concerns, and ideas.