We require customers who register to use the products and services offered on our web site to give us contact information, such as their name, address, e-mail, and billing information. We use collected information to provide support, updates, and communicate with you about our products and services. We may also use the information to provide a customer newsletter. Customer email addresses and any personal customer information will not be distributed or shared with third parties, except that third parties may be engaged to communicate with you on our behalf. Customers can opt out of being contacted.
Except as we state at the time we request information, or as provided for in a user license, subscription, or other agreement, we do not disclose to third parties the information provided. PreEmptive Solutions uses a third-party processor to execute credit card transactions.
Runtime Intelligence Services (RIS) customers may use the service to host data and information ("Data"). PreEmptive Solutions will not review, share, distribute, or reference any such Data except as provided in the subscription or other agreement, or as may be required by law. Individual records may be viewed for the purpose of resolving a problem, support issue, or suspected violation of a subscription or other agreement, or as may be required by law. Customers are responsible for maintaining the confidentiality and security of their user registration and password. Certain users are not required to pay a fee for use of RIS and in such instances PreEmptive Solutions has the right to use and publish in the aggregate information collected in the use of the Services, including customer data.
PreEmptive Solutions has implemented security measures to help protect against the loss, misuse, and alteration of the Runtime Intelligence Services (RIS) Data under our control. We have also implemented an advanced security method based on RIS dynamic data and encoded session identifications. The RIS product portal is hosted in a secure server environment that uses a firewall and other advanced technologies to prevent interference or access from outside intruders. Lastly, PreEmptive Solutions provides unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent access that is unauthorized, maintain data accuracy, and ensure the appropriate use of Data.
PreEmptive Solutions also maintains a free Runtime Intelligence service and portal, http://free.runtimeintelligence.com, which may be used for sandbox testing and provides no service level agreements. All such information sent to the free portal is not subject to security processes and may be viewed by the public.
Additional Information: Please continue to contact us with your comments, concerns, and ideas.