Customer Experience Improvement Program |
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Whether you develop, support, or sponsor applications, measuring an application s true impact on end-user organizations, the adoption of new components, and the demographics of runtime environments are each as critical to your success as they are difficult to measure. Connecting runtime data with business information drives improved development, broader adoption, reduced expense, and credible ROI metrics on your investments. 1) Track activity trends Track activity trends over a period of time. See firsthand when, or if, usage level fall-off occurs. Find out which features are used most often, by whom, and in what industry. Having this information at your fingertips in near real-time allows your developers to focus on strengthening and protecting those product features your clients use most often, phasing out or updating features that aren't used as often, and customizing software to meet the specific needs of particular clients or industries. 2) Unburden your developers and secure your application simultaneously Runtime Intelligence enables developers to inject the messaging and communication logic post-build to track activity trends on newly developed applications without having to install new software or make changes to the release process. Even better, the resulting Runtime Intelligence enabled application is more secure and often smaller than the original. 3) Maximize application development investments Connecting multiple application lifecycles, business intelligence platforms, CRM systems, and targeted IT operations is expensive and complex. Through the convergence of SOA, SaaS, and application instrumentation, Runtime Intelligence solutions can be securely and efficiently implemented by any organization, maximizing their application development investments:
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