Customer Experience Improvement Program

What your customers aren't telling you might be hurting you.  Why rely only on your customers for feedback when you can listen to your applications?

With Runtime Intelligence Services (RIS) implementation of a  Customer Experience Improvement Program is straightforward. No additional programming required! 

With our solution, you can:

• Resolve technical difficulties as soon as they occur
• View and understand your users' behavior - in aggregate and specific
• Discover which features your clients care about, and which ones they care less about 
• Find out if your customers are aware of your application's most valuable and unique features

 
With the RIS Customer Experience Improvement Program, you could discover:

• 38 customers encountered a bug in the configuration wizard
• Your product is unstable 54% of the time on Windows Vista, 6% on Windows XP, and 12% on Windows Server 2003.
• 81% of your unstable sessions are from 2% of your users.

If you would benefit from true customer feedback, we encourage you to try RIS for yourself or contact us directly for more information.

To learn how other companies have used our solutions, please check out our Runtime Intelligence Services Case Studies:

• K2 - ISV Refines Software Product, Gains Market Insight, and Validates Development Priorities with Runtime Intelligence Services
• Lazycat Labs, LLC - Entrepreneur ISV Refines Software Product Just In Time for Launch All While Protecting Intellectual Property and Fighting Piracy

To find out how our customers have benefited from our Dotfuscator solutions, check out our Case Studies.