Runtime Intelligence Services Benefits

Runtime Intelligence Services: Improves Business Performance, Application Development, and Customer Experience

Runtime Intelligence Services focuses on the business impact of your applications.  It provides you with critical information  about your applications such as adoption, user behavior, and business process outcomes.  The impact of Runtime Intelligence on business performance is widespread:

• RIS enhances customer experience and application improvement programs.

Runtime Intelligence Services enable you to measure your application's true impact on end-user organizations, the adoption of new coponents, and the demographics of runtime environments.   Connecting runtime date with business informations helps your organization improve development, reduce expense, and see increased ROI metrics on your investments.

• RIS provides beta release management to your organization.

Runtime Intelligence Services enables you to ensure application quality, compliance, and acceptance through reliable, process-driven analysis of actual application usage in a beta program.  This allows you to connect actual application adoption and feautre usage with early adopter feedback.  The new Shelf Life™ functionality allows you to control the length of time a beta release will be active. In turn, this realizes the full value of your beta programs and protects your investments. Sign of Life™, a feature of Shelf Life, enables you to track when and how often your applications with shelf life are running. 

• RIS enables users to manage application evaluations.

Your sales, marketing, and product management teams can further automate sales operations, improve forecasts, and otimize resource allocation when they use RIS to profile and connect evaluation behavior to sales outcome, prospect demographics campaign activity, and channel influence.

• RIS creates an unfair advantage for your sales team.

RIS provides your sales team with total application activity levels across time, regions, and industries, and trends, within near real-time.  Sales, marketing, and product management teams can further automate sales operations, improve forecasts, and otpimize resource allocation when they can profile and connect evaluation behavior to sales outcome.  This chart displays the advantages of RIS including activity tracking, Runtime Intelligence, and sales optimization: