Our Commitment to Customers During the COVID-19 Outbreak

Categories
Risk Management

Published on March 23, 2020 by Gabriel Torok

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At PreEmptive, we’re closely following the evolving Coronavirus (COVID-19) public health emergency, and our thoughts are with those affected and their families during this difficult time. 

We are taking precautionary steps to continue normal operations without affecting our customers. At the same time, ensuring the health and safety of our customers, partners, and employees is our highest priority.

We have provided application protection software to the world’s top organizations for more than 20 years. Although, this case is somewhat unique, it is not the first time we have been confronted with economic disruptions and uncertainties. Prior critical lessons have helped shape us into the company we are today: a robust organization with layers of contingency plans in place, a strong balance sheet, and an experienced team that values long-term relationships with our customers and partners above all else.

What We Are Doing

We recognize we have a larger role to play in our communities, and we have made some temporary changes to how we operate to minimize any contribution to the spread of the virus. As of last week, all of our teams have been instructed to work remotely, and we suspended all non-essential travel.

As a geographically distributed organization, we are accustomed to remote collaboration among our teams and with our customers. We are well-equipped to maintain the customer service and support that you expect from us. 

Updates and Support

As you adjust your business strategy based on current market conditions, we want to assure all of our partners and customers that our teams are here to support you. 

As remote work increases throughout the world, applications and apps are more essential now than ever. It is how work gets done, how business is transacted and how functionality is delivered. Delivering those applications is the job of our customers. Protecting them from hacking, IP theft, inspection and tampering is our job. 

Our entire organization is fully committed to working with our customers to reduce stress and help keep their apps protected during this uncertain time. Please think of us as an extension of your team and reach out to discuss any issues. We are here for you and happy to help any way we can.

Thank you for your trust. Your business success is ours, and we’re in this together.

Stay safe and healthy,

Gabriel Torok