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Support

Application protection is a complex challenge, and we’re here to help you navigate it.

Protecting your application is complex. PreEmptive makes sophisticated bytecode modifications that keep your code secure, functional across all runtime platforms, and performance-optimized. Our solutions can also inject custom or pre-defined behavior without breaking your app or causing performance issues.

Support System Update:

To better serve you and manage customer support queries, PreEmptive is now utilizing ZenDesk. Users can submit a ticket here.

Product Specific Support

Sometimes, professional help is required to get it right.

When you consider an application protection product, don’t just consider what the product does. Consider what the vendor does to help you get it right.

Our support team has years of experience resolving complex build and runtime issues that may arise during the protection process. Our team is dedicated to resolving your issues quickly and in a way best suited for you. You can reach out by submitting a support ticket.

support ticket icon

PreEmptive has a team of dedicated support engineers who:

  • Are in the US and Europe
  • Know our products inside and out
  • Can directly, personally troubleshoot uncommon problems
  • Can easily escalate the hardest of problems to our development teams (and still figure out a workaround, in the meantime!)
  • Are kind and patient