Let’s face it, application protection isn’t an easy problem to solve.

PreEmptive Protection makes complex changes to bytecode making the resulting code nearly impossible for a human to understand but work correctly on all runtime platforms without impacting performance. It can also inject new code into those applications, to add pre-defined or custom behavior, also without breaking the app or introducing performance issues.

It does all this from different build environments, across dev machines, tightly-restricted CI servers, and auto-provisioned cloud environments. And all this work has to thwart attackers – clever humans who are motivated to work around what we’ve done.

Support System Update:

To better serve you and manage customer support queries, PreEmptive is now utilizing ZenDesk. Users can submit a ticket here.

Product Specific Support

Sometimes, professional help is required to get it right.

When you consider an application protection product, don’t just consider what the product does. Consider what the vendor does to help you get it right.

Our support team has years of experience resolving complex build and runtime issues that may arise during the protection process. Our team is dedicated to resolving your issues quickly and in a way best suited for you. You can reach out by submitting a support ticket.

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PreEmptive has a team of dedicated support engineers who:

  • Are in the US and Europe
  • Know our products inside and out
  • Can directly, personally troubleshoot uncommon problems
  • Can easily escalate the hardest of problems to our development teams (and still figure out a workaround, in the meantime!)
  • Are kind and patient